Coffee Beans FAQS
Do you sell your coffee beans so I can use them at home?
Yes, we sell our beans! Want to order some beans to take home? Stop by our Livermore store (directions and hours here) or head over to our online store and sign up for weekly or bi-weekly shipments of freshly roasted beans.
When is my payment processed for online orders and subscriptions?
For subscription orders made online, payments are processed immediately for your first order and thereafter based on the frequency you select at the time of signing up. We ship our coffee bean subscriptions weekly or monthly.
For online orders that is not on a subscription plan, payments are processed immediately.
What payment methods do you accept online?
We accept major credit card payments including Visa, MasterCard, American Express, Discover, and Diners Club payments worldwide.
How do you secure my personal data and payment information?
We take precautions to protect your information. When you submit sensitive information via the website or onsite at our cafe, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to our third party payments processor.
You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. For more information please read our Privacy Policy.
What happens when my payment method fails for my subscription?
Espresso Rosetta’s online payment platform will inform you via email when your credit card on record fails. Our online payment processing platform will automatically re-try your payment method 3x including:
First try: 1 day after the first attempt
Second try: 3 days after the previous attempt
Third try: 5 days after the previous attempt and your subscription will be marked cancelled.
If you received a failed attempt message from us, please call 925-315-5212 to update your credit card payment.
Unfortunately, Espresso Rosetta will put your subscription shipment on hold for that week or month on hold until your payment information is updated.
How much is shipping cost?
When shopping at our online store, shipping and tax are calculated at check-out based on the weight, speed and the final shipment destination. You have the option to select from one of the potions that USPS provides at the time of checkout.
How soon is my order or subscription shipped?
Espresso Rosetta is all about delivering fresh coffee to your doorstep, subscription orders will be shipped each Wednesday immediately after roasting that morning.
The roasting date is clearly stamped on the front bag. For freshness reasons we do not ship ground coffee.
How long do coffee beans stay fresh?
It depends, but our Dolce blend is best if used within 1 week (2 if you must). Why? You might have noticed that the longer your beans sit, the darker and glossier they become. This is because the oils within the beans start to seep out, changing the flavor and the way they behave when you brew them. Our beans should not appear wet or glossy, but have a nice, even matte finish when fresh.
How long do coffee beans stay fresh?
It depends, but our Dolce blend is best if used within 1 week (2 if you must). Why? You might have noticed that the longer your beans sit, the darker and glossier they become. This is because the oils within the beans start to seep out, changing the flavor and the way they behave when you brew them. Our beans should not appear wet or glossy, but have a nice, even matte finish when fresh.
Should I store my beans in the freezer or fridge?
Neither, actually! This is another myth that has become quite popular. It’s best to store your beans in a dry, airtight container at room temperature. We sell vacuum sealed containers in store that fit a full bag of our beans.
Do medium roasts have less caffeine?
The idea that medium roasts have less caffeine than dark roasts is actually false. Some experts say that the longer a bean is roasted, the more caffeine gets roasted out in the process. Other experts say that caffeine is an extremely stable molecule and doesn’t change due to roasting. Either way, we do know that a darker roast does not have more caffeine than a medium or light roast.
Return policy
At Espresso Rosetta each bag of coffee beans go through a rigid quality control process before it leaves our roasting and packaging facility. Each bag is 100% checked for defects and is packaged with care.
We do not offer returns for non-defective products. For further detail about policy kindly read our Terms and Conditions.